Nationwide Psychiatry PLLC d/b/a SwiftCharting (“SwiftCharting,” “we,” “us,” or “our”) respects your privacy and is committed to protecting Personal Information. This Privacy Policy explains how we collect, use, disclose, and safeguard Personal Information when you use our websites, mobile applications, software, platforms, and services that link to this Privacy Policy (collectively, the “Services”).
Please read this Privacy Policy carefully before using the Services or providing Personal Information to us
1. Scope of This Privacy Policy
This Privacy Policy describes how SwiftCharting collects and processes Personal Information relating to:
- Visitors to our websites;
- Prospective customers; and
- Customers and authorized users of our Services (“Customers,” “you,” or “your”).
Different policies may apply in limited circumstances
Some SwiftCharting offerings or features may provide a different privacy notice. If we post or link to a different privacy notice for a specific feature or service, that notice applies to Personal Information collected in that context.
2. Notice to SwiftCharting Customers and Their Clients
SwiftCharting provides technology and tools that Customers may use to collect, store, and manage information relating to their own patients and clients (“Clients”).
This Privacy Policy does not govern the information Customers collect about Clients within the Services when SwiftCharting is acting as a service provider to the Customer. In those cases:
- Our handling of Client information is controlled by our agreements with Customers, including our Terms of Service and, where applicable, our HIPAA Business Associate Agreement (“BAA”) (collectively, the “Agreement”).
- If there is a conflict between this Privacy Policy and the Agreement, the Agreement controls to the extent of the conflict.
- SwiftCharting generally has a limited relationship with Clients of Customers. If a Client contacts us about their information, we will respond as required by applicable law and may direct the Client to the Customer (the organization responsible for the Client’s information in the context of the Customer’s practice).
3. Personal Information We Collect
For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with an individual or household.
Personal Information does not include aggregated or de-identified information that cannot reasonably be linked back to a person.
A. How we collect Personal Information
We may collect Personal Information:
1.Directly from you (e.g., when you create an account, subscribe, contact support, or submit forms);
2.Automatically (e.g., through cookies and similar technologies when you use or interact with the Services); and
3.From third parties (e.g., service providers, analytics partners, payment processors, or social media platforms if you interact with us there).
We process third-party information according to this Privacy Policy, but we are not responsible for the accuracy of third-party data or the third party’s privacy practices.
B. Categories of Personal Information we may collect
The types of Personal Information we collect depend on how you use the Services. Examples include:
1) Identifiers and contact information
- Name, email address, phone number
- IP address and device identifiers
- Username and password, account identifiers
- Other account and authentication information
Purpose: Account creation and management, authentication, communications, identity verification, and service delivery.
2) Professional and practice-related information
- Business or practice name
- Professional license information (as applicable)
- Calendar/scheduling details, practice configuration settings
- Other information you provide related to your business operations
Purpose: Providing and administering Services, supporting features and workflows, and improving product functionality.
3) Billing and transaction information
- Payment card information (typically processed by payment processors)
- Billing contact details, subscription details
- Tax identifiers (if provided, as required for certain payment features)
Purpose: Payment processing, billing administration, fraud prevention, and customer recordkeeping.
4) Audio, electronic, and visual information
- Profile photo or image (if you choose to upload one)
- Audio/video streams or data used for certain features (e.g., telehealth tools, if enabled)
- Identity verification images (if you choose to submit them for verification features)
Purpose: Enabling specific product features, identity verification, security, and improving service performance.
5) Internet, device, and network activity information
- Browsing activity on our websites and within the Services
- Log and diagnostic data, crash reports
- Interaction events such as clicks, page views, and feature usage
Purpose: Analytics, performance monitoring, product improvement, security, and fraud prevention.
6) Commercial information
- Products or services purchased or used
- Subscription tier and transaction history
Purpose: Customer relationship management, support, product improvement, and analytics.
7) Profile information and inferences
- Preferences (e.g., communication preferences)
- Inferences drawn from usage patterns to tailor features, training, and communications
Purpose: Improving user experience, customization, and communications.
8) Sensitive Personal Information
Depending on your settings and feature use, we may process certain sensitive data such as:
- Account login credentials
- Payment information
- Government-issued identifiers (only if you choose to provide them for verification-related features)
- Demographic or other sensitive fields (only if you choose to enter them in optional areas of the Services)
Purpose: Secure access, identity verification (if enabled), payment processing, and providing the Services.
Note: SwiftCharting does not require you to provide sensitive optional profile fields unless you choose to use a feature that requires them.
4. How We Use Personal Information
We use Personal Information for business and operational purposes including
- Provide, operate, maintain, and improve the Services
- Create and manage accounts
- Authenticate users and administer subscriptions
- Provide requested features and functionality
- Diagnose issues, optimize performance, and improve product design
2. Communicate with you
- Service-related messages (account, billing, security alerts, product updates)
- Responding to inquiries and support requests
- Sending administrative notices
3. Marketing and promotional communications
- Send newsletters and product announcements
- Promote new offerings or updates
You may opt out as described in the “Access and Choice” section
4. Analytics and product development
- Understand usage patterns
- Improve features and usability
- Develop new products and services
5. Security and fraud prevention
- Detect, prevent, and respond to fraud, abuse, security incidents, and harmful activity
- Enforce policies and protect users, Customers, and SwiftCharting
6. Legal, compliance, and risk management
- Comply with legal obligations and lawful requests
- Protect legal rights and defend against claims
- Conduct audits and meet regulatory requirements
7. Business operations and transactions
- Internal operations, finance, accounting, and corporate governance
- Corporate transactions (e.g., merger, acquisition, asset sale)
8. With your consent
- Any additional purpose disclosed at the time of collection or with your permission.
5. How We Share and Disclose Personal Information
We may share Personal Information in the following circumstances:
A. With your permission (public sharing)
We may share certain information publicly only if you authorize it, such as posting testimonials, reviews, or professional details you approve for publication.
B. With service providers
We may disclose Personal Information to vendors and contractors that help us operate the Services (e.g., hosting, analytics, customer support tools, communications providers, professional advisors, and payment processors).
We require service providers to use Personal Information only to provide services to SwiftCharting and to maintain appropriate safeguards.
C. With affiliates
We may share information within our corporate family (if applicable) for internal business purposes, operations, analytics, and service improvement.
D. For legal and safety reasons
We may disclose Personal Information if we believe in good faith that disclosure is necessary to:
- Comply with law, regulation, subpoena, court order, or legal process;
- Respond to lawful requests by public authorities;
- Protect rights, property, and safety of SwiftCharting, Customers, or others;
- Investigate and prevent fraud, security incidents, or misuse of the Services.
E. Business transfers
If SwiftCharting is involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, Personal Information may be transferred as part of that transaction, subject to applicable legal protections.
F. With your direction
We may share information with third parties when you instruct us to do so (for example, enabling integrations you choose to connect).
6. Access and Choice
A. Account settings and updates
You may update certain Personal Information through your account settings (where available).
B. Marketing preferences
You may opt out of marketing emails at any time by using the unsubscribe link in our emails. Even if you opt out of marketing, we may still send non-promotional messages about:
- Your account
- Billing and transactions
- Security and service notices
- Policy updates
C. Account cancellation and deletion
Customers may be able to cancel and delete an account through account settings (where available).
Important: Before deleting your account, export any data you wish to retain and store it securely. SwiftCharting is not responsible for lost data due to failure to export before deletion or failure to use appropriate security practices while exporting or storing data.
D. Product research communications
From time to time, we may invite users to participate in product research, surveys, or testing. We will provide opt-out instructions in the communication method used.
7. Data Collection Technologies and Cookies
We and our partners may automatically collect certain information when you visit or use our Services, such as:
A. Log data
Examples may include: IP address, device type, browser type, operating system, referring URLs, timestamps, and error logs.
B. Analytics and usage data
Examples may include: navigation paths, feature usage, session activity, pages viewed, links clicked, engagement metrics, and general traffic patterns.
C. Location data
We may infer general location based on IP address (e.g., city/state level), depending on device and settings.
D. Cookies and similar technologies
We may use cookies, pixels, SDKs, embedded scripts, and similar technologies to:
- Remember preferences
- Authenticate sessions (where applicable)
- Analyze performance and usage
- Improve service and marketing effectiveness
Managing cookies
Most browsers allow you to:
- Receive a notice when a cookie is set
- Disable cookies
- Delete cookies
Disabling cookies may impact functionality of the Services.
E. Do Not Track / Global Privacy Control
Our Services may not respond to “Do Not Track” (“DNT”) signals. However, we may recognize certain privacy preference signals such as Global Privacy Control (“GPC”) where required or supported.
8. Data Retention and Security
A. Retention
We retain Personal Information for as long as needed to:
- Provide the Services
- Maintain your account
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the type of data and legal/operational needs.
B. Security
We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information. For example, we may use encryption in transit (such as TLS/SSL) for certain transmissions.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. State Privacy Rights (California, Colorado, Connecticut, Nevada, Utah, Virginia)
This section applies to individual residents of certain U.S. states with privacy laws, including California, Colorado, Connecticut, Nevada, Utah, and Virginia, to the extent applicable.
A. Categories collected and disclosed
In the prior 12 months, SwiftCharting may have:
- Collected categories of Personal Information described in Section 3;
- Collected information from you, automatically through cookies/analytics, and from third parties;
- Disclosed Personal Information for business purposes to service providers and other partners (e.g., hosting, analytics, payment processing, customer support).
B. Sale of Personal Information
SwiftCharting does not sell Personal Information.
C. Your privacy rights (where applicable)
Depending on your state, you may have rights to:
- Know the categories and specific pieces of Personal Information collected;
- Access your Personal Information;
- Delete Personal Information (subject to exceptions);
- Correct inaccurate Personal Information;
- Data portability (receive a copy in a portable format);
- Opt out of targeted advertising / certain sharing (where applicable);
- Limit certain uses/disclosures of sensitive personal information (where applicable);
- Appeal decisions regarding rights requests (where applicable); and
- Non-discrimination for exercising privacy rights.
D. Verification
To protect your information, we may verify your identity before fulfilling requests. If you have an account, we may verify via existing authentication methods. If you do not have an account, we may request additional information to verify identity.
E. Authorized agents
Where allowed, you may use an authorized agent to submit requests. We may require proof of authorization and verify identity of both the agent and the consumer.
F. Appeals
If you are entitled to appeal a decision about your privacy rights request, you may submit an appeal by emailing us (see “Contact Us” below) with the subject line: “Privacy Request Appeal.”
10. Additional Information
A. Users outside the United States
SwiftCharting operates in the United States. If you use the Services from outside the U.S., you understand that your information may be transferred to and processed in the United States and other countries where SwiftCharting and our service providers operate. Those jurisdictions may have different privacy laws.
B. Social media features
Our websites may include social media features (e.g., buttons or widgets). These may collect your IP address and set cookies. Your interactions with those features are governed by the privacy policy of the provider.
C. Links to other sites
Our Services may link to third-party websites or services not controlled by SwiftCharting. We are not responsible for their privacy practices. Please review their privacy policies.
D. Children’s privacy
Our Services are not directed to children under 13, and we do not knowingly collect Personal Information directly from children under 13. If you believe a child has provided Personal Information to us, contact us and we will take appropriate steps consistent with applicable law.
11. Changes to This Privacy Policy
Children’s privacy
Our Services are not directed to children under 13, and we do not knowingly collect Personal Information directly from children under 13. If you believe a child has provided Personal Information to us, contact us and we will take appropriate steps consistent with applicable law.
12. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact us at:
Email: info@swiftcharting.com